Capstone Partners advised Qualfon, a leading business process outsourcing (BPO) and call center service provider with 10,000 employees in five countries, on its acquisition of Center Partners, a contact center outsourcing company and wholly owned subsidiary of WPP, Inc. (LSE: WPP), a British multinational advertising and public relations company with 162,000 employees and $18 billion in revenue. This was the second acquisition Capstone Partners managed for Qualfon.
Qualfon has a rare and refreshing focus on the lives of their employees and their families. Through wellness initiatives in every local office worldwide and a culture of caring, Qualfon’s approach to serving their workers and path to operational excellence bodes well for their future with Center Partners.
Philip W. Seefried, Founder & CEO of Capstone, added, “Qualfon’s service mission has helped them achieve the highest rates of employee retention in the call center industry. Continuity in workforce has led to consistent profitability and a position of financial strength that will enable further growth.”
Founded in 1995 and headquartered in Highland Park, Michigan, Qualfon is a full-service marketing solution and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. At peak, we have approximately 14,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana, Mexico, and Costa Rica.