Mar 21, 2022

Capstone Partners Advised Bolton Remote on its Sale to SupportNinja

Capstone Partners advised Bolton Remote, a top-tier outsourcing and staffing firm supporting SaaS-enabled businesses, on its sale to SupportNinja. Terms of the deal were not disclosed.

Founded in 2013, Bolton Remote is a leading provider of outsourcing and remote staffing solutions that specializes in helping fast-growing tech companies scale their customer experience, data operations, and tech support teams. With a mission to deliver streamlined, transparent, and cost-effective services, Bolton helps venture-backed technology companies start, scale, and run dedicated remote teams to power growth and reduce overhead. Read Capstone’s interview with Bolton Remote’s Founder & CEO here.

Capstone clearly understood and articulated our position in the market and the opportunity ahead of us to help drive value in the eyes of potential acquirers. SupportNinja represents an ideal partner for Bolton with shared values, vision and standards. We are thrilled with the outcome as it spells expanded opportunities for our customers, employees, and the market.

Patrick LintonFounder and CEO, Bolton Remote

The acquisition of Bolton Remote by SupportNinja, a portfolio company of private equity group BV Investment Partners, gives the combined business the scale and global reach to better meet customer needs and accelerate the penetration of international markets. Bolton Remote brings personnel in Asia and Europe to build on SupportNinja’s existing geographies. With the strength of BV’s financial resources, the SupportNinja/Bolton Remote platform will continue its rapid expansion.

Managing Director Tom McConnell commented “Both Bolton Remote and SupportNinja are true innovators who are integral to their customers’ operations. Bolton brings an incredible customer base of venture capital and private equity backed SaaS businesses which will benefit from the joining of forces. Bolton and SupportNinja have remarkably similar cultures with the combination expected to propel the emergence of a true market leader. Congratulations to all involved!”

Capstone Managing Director Bob Balaban added, “Bolton Remote’s innovative service offering, at the intersection of traditional BPO and staffing services, has created a unique and pioneering set of services and method of delivery. Fueled by SupportNinja’s experience and resources, this is a combination that will make a meaningful impact in both market sectors in the coming years.”

SupportNinja is an Austin, Texas-based firm offering omnichannel customer care, business development, content, and back-office support solutions. Created in 2015, SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management.

To learn more about this transaction, view the press release here.