Boston, MA – Capstone Partners announced today that it advised Transera, a leading provider of cloud-based contact center software for small-medium business (SMB) and large enterprises, on its sale to Broadsoft.
Transera’s omni-channel (voice, email, chat and social) and analytics-driven cloud contact center software enables businesses to optimize operational efficiency, strengthen financial performance and improve the business outcomes of customer interactions. The acquisition positions BroadSoft to lead the fast-growing Contact Center as a Service (CCaaS) market, while enabling service providers to offer a comprehensive cloud contact center portfolio with minimal new investments, rapid time-to-market, and seamless integration with BroadSoft’s BroadWorks® and BroadCloud® solutions.
Exact terms of the transaction were not disclosed.
Awards & Accolades
- 2017: Telecommunications Deal of the Year