Capstone Sees the Talent Shortage Driving Growth in Demand for Sophisticated, Mission-critical Customer Success Offerings with Bolton Remote Acquisition

Denver, CO – Capstone Partners, a leading middle market investment banking firm, sees evolution in the traditional BPO industry due to increased demand from rapidly growing companies for more sophisticated services. The challenges of hiring, training, and retaining in-house tech talent underpins the growth of outsourcing to highly skilled, third-party providers such as SupportNinja and Bolton Remote.

The acquisition of Bolton Remote by SupportNinja, a portfolio company of private equity group BV Investment Partners, gives the combined business the scale and global reach to better meet customer needs and accelerate the penetration of international markets. Bolton Remote brings personnel in Asia and Europe to build on SupportNinja’s existing geographies. With the strength of BV’s financial resources, the SupportNinja/Bolton Remote solutions will continue its rapid expansion.

Bolton Remote Founder and CEO Patrick Linton commented, “Capstone clearly understood and articulated our position in the market and the opportunity ahead of us to help drive value in the eyes of potential acquirers. SupportNinja represents an ideal partner for Bolton with shared values, vision, and standards. We are thrilled with the outcome as it spells expanded opportunities for our customers, employees and the market.”

Managing Director Tom McConnell adds, “Both Bolton Remote and SupportNinja are true innovators who are integral to their customers’ operations. Bolton brings an incredible customer base of venture capital and private equity backed SaaS businesses which will benefit from the joining of forces. Bolton and SupportNinja have remarkably similar cultures with the combination expected to propel the emergence of a true market leader. Congratulations to all involved!”

Capstone Managing Director Bob Balaban noted, “Bolton Remote’s innovative solution has created a unique and pioneering set of services and method of delivery. Fueled by SupportNinja’s experience and resources, this is a combination that will make a meaningful impact in the market in the coming years.”

Bolton Remote brings a unique understanding of what it takes to build and scale high-performing customer experience teams and has a proven playbook for making it happen. Bolton hand-picks prescreened, qualified candidates and matches them with client needs. The client browses these profiles, selects their shortlists and books interviews directly via a private talent portal. Bolton offers customized support, tailored solutions and cost savings without compromising on quality or control.

Learn more about the transaction here.

ABOUT BOLTON REMOTE

Bolton Remote was founded in 2013 based on the simple belief that there are amazing, talented people anywhere in the world, and companies that stay within their hiring “comfort zone” will ultimately miss out on the incredible benefits of a geographically diverse workforce. Consistently ranked on the Inc. 5000 as one of the fastest-growing private companies in America, Bolton Remote has grown into a leading provider of specialized outsourcing services designed for high-growth, venture-backed and private equity owned technology companies. Services include Customer Success, Technical Support, Cybersecurity, and Data Operations. Visit www.boltonremote.com to learn more.

ABOUT SUPPORTNINJA

Since 2015, SupportNinja has been driven to show the world “a better way to outsource.” It does so by challenging the status quo, implementing the latest technology and developing the best people. In the end, SupportNinja focuses on what matters most—providing the best experience for employees, clients, and client customers. Get the latest updates at http://www.supportninja.com; Facebook, Twitter: @SupportNinja; Instagram: @supportninja_us; Linkedin: SupportNinja.

ABOUT CAPSTONE PARTNERS

Capstone Partners is one of the largest independently owned investment banking firms in the United States. For over 20 years, the firm has been a trusted advisor to leading middle market companies, offering a fully integrated range of expert investment banking and financial advisory services uniquely tailored to help owners, investors, and creditors through each stage of the company’s lifecycle. Capstone’s services include M&A advisory, debt and equity placement, corporate restructuring, special situations, valuation and fairness opinions, and financial advisory services. Headquartered in Boston, the firm has 175+ professionals across the U.S. and an international presence including over 450 professionals in 43 countries. With 12 dedicated industry groups, Capstone delivers sector-specific expertise through large, cross-functional teams on a global basis. For more information, visit www.capstonepartners.com.

FOR MORE INFORMATION CONTACT:

Thomas McConnell
Managing Director
(303)886-2279
tmcconnell@capstonepartners.com

Bob Balaban
Managing Director
(303)7925-9400
bbalaban@capstonepartners.com

###