Headwaters, now Capstone Partners, advised Qualfon, a leading business process outsourcing (BPO) and call center service provider with 10,000 employees in five countries, on its acquisition of Center Partners, a contact center outsourcing company and wholly owned subsidiary of WPP, Inc. (LSE: WPP), a British multinational advertising and public relations company with 162,000 employees and $18 billion in revenue.
Qualfon has a rare and refreshing focus on the lives of their employees and their families. Through wellness initiatives in every local office worldwide and a culture of caring, Qualfon’s approach to serving their workers and path to operational excellence bodes well for their future with Center Partners.
Philip W. Seefried, Founder & CEO of Headwaters, added, “Qualfon’s service mission has helped them achieve the highest rates of employee retention in the call center industry. Continuity in workforce has led to consistent profitability and a position of financial strength that will enable further growth.”
Founded in 1996, Qualfon serves an international base of clients from the Philippines, Guyana, Mexico, the United States, and China.